FAQ

Helpie FAQ

    • International air safety regulations restrict battery transport to protect public health and security. By shipping without batteries, your order clears customs smoothly without delays or rejection. Each flying disc requires 3× LR44 (AG13) batteries, readily available at supermarkets, pharmacies, or convenience stores worldwide.

    • Each flying disc requires 3× LR44 (AG13) button batteries. Batteries are not included due to international air safety regulations. Mercury‑free options are recommended for environmental consideration.

    • Yes. Our patented technology makes the flying discs waterproof while keeping the battery boxes user‑accessible. You can replace batteries easily and extend the life of your flying disc as long as you can.

Helpie FAQ

    • We ship worldwide. However, Hong Kong Post may temporarily suspend services to certain destinations. Please check the official Hong Kong Post service notice. If your country is affected, contact us for a courier quote via UPS, FedEx, or DHL.

      United States note: Hong Kong Post has halted parcel delivery to the United States. For orders to the USA, please contact us for alternative courier arrangements.

    • Delivery times vary by region (business days):

      RegionDelivery Time (business days)
      Hong Kong / Macao1 – 2
      China9 – 14
      Asia (Core)4 – 14
      Europe (Core)7 – 14
      North America7 – 14
      Oceania & South America7 – 15
      Africa & Rest of World7 – 14
    •  Import duties, taxes, and customs clearance fees may apply once your order reaches its destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost. Contact your local customs office for estimated charges before ordering.

Helpie FAQ

    • Yes. All our flying discs feature patented waterproof construction, fully sealed against moisture for carefree fun at the beach, pool, lake, dewy grass, or light rain.

    • No. Unlike the batteries, the LEDs are sealed and are not accessible to users.

    • All our flying discs are constructed from premium, tear‑resistant PVC film, tested to withstand enthusiastic play – beach, park, or backyard.

      • Carnival Spark: Red/white printing + multi‑colour LED
      • Sparkling Swirl: Blue/white printing + multi‑colour LED
      • Amber Glow: Red/white printing + warm white LED
      • Moonlit Drift: Blue/white printing + warm white LED

      All other features (waterproofing, durability, battery requirements, patents) are identical across all styles.

    • No. Power consumption is similar between warm white and multi‑colour LEDs.

Helpie FAQ

    • Yes. Our product is tested by Eurofins MTS, an independent international laboratory, and certified to meet:

      • EU standards: EN71 (Parts 1,2,3), EN62115, REACH – carries CE marking
      • US standards: ASTM F963-23, CPSIA, Prop 65 – carries CPC certificate

Helpie FAQ

    • Yes, within 30 days for unopened, unused items in original packaging. Defective products (e.g., LED not working, manufacturing flaws) are also accepted. Custom‑designed discs cannot be returned unless defective. Opened or used items are not accepted for hygiene and safety reasons.

    • We offer a 30‑day warranty against defects in materials and workmanship. This does not cover damage from misuse, wear and tear, or batteries (which are not included with the product).

Helpie FAQ

    • Two flying discs of your chosen styles, one free air pump, in premium Duo Pack packaging. The Duo Pack ships at the same shipping cost as a single flying disc.

    • Yes, any combination of two single styles – including two identical styles if you wish.

    • Yes. Our store allows only one item per cart, so the Duo Pack is treated as a single product.

Helpie FAQ

    • Yes. We offer professional custom silk‑screen printing for bulk orders – perfect for branding, events, corporate gifts, or promotions. Contact us to discuss your requirements.

Helpie FAQ

    • Our innovations are protected by granted invention patents in the European Union, China, the United States, and Hong Kong. The patents cover our unique waterproof architecture for housing LEDs and a battery box while still allowing easy battery replacement. The J‑Bo® name is a registered trademark in Hong Kong, China, and the United States.

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Important Service Notice

Before you continue: Hong Kong Post services are temporarily suspended to some countries. Please Check Service Notice to see if your country is affected. If so, you will be advised to Contact us during checkout for a tailored shipping arrangement. We wish you a smooth and rewarding shopping journey!

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