- Battery & Power
- Why does my flying disc ship without batteries?
International air safety regulations restrict battery transport to protect public health and security. By shipping without batteries, your order clears customs smoothly without delays or rejection. Each flying disc requires 3× LR44 (AG13) batteries, readily available at supermarkets, pharmacies, or convenience stores worldwide.
- What batteries does the flying disc need?
Each flying disc requires 3× LR44 (AG13) button batteries. Batteries are not included due to international air safety regulations. Mercury‑free options are recommended for environmental consideration.
- Can I replace the batteries myself?
Yes. Our patented technology makes the flying discs waterproof while keeping the battery boxes user‑accessible. You can replace batteries easily and extend the life of your flying disc as long as you can.
FAQ
Helpie FAQ
Helpie FAQ
- Shipping & Delivery
- What countries do you ship to, and are there any suspensions?
We ship worldwide. However, Hong Kong Post may temporarily suspend services to certain destinations. Please check the official Hong Kong Post service notice. If your country is affected, contact us for a courier quote via UPS, FedEx, or DHL.
United States note: Hong Kong Post has halted parcel delivery to the United States. For orders to the USA, please contact us for alternative courier arrangements.
- How long does delivery take?
Delivery times vary by region (business days):
Region Delivery Time (business days) Hong Kong / Macao 1 – 2 China 9 – 14 Asia (Core) 4 – 14 Europe (Core) 7 – 14 North America 7 – 14 Oceania & South America 7 – 15 Africa & Rest of World 7 – 14 - Will I have to pay customs duties or taxes?
Import duties, taxes, and customs clearance fees may apply once your order reaches its destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost. Contact your local customs office for estimated charges before ordering.
Helpie FAQ
- Product Information
- Is the flying disc waterproof?
Yes. All our flying discs feature patented waterproof construction, fully sealed against moisture for carefree fun at the beach, pool, lake, dewy grass, or light rain.
- Are the LEDs replaceable?
No. Unlike the batteries, the LEDs are sealed and are not accessible to users.
- How durable is the flying disc?
All our flying discs are constructed from premium, tear‑resistant PVC film, tested to withstand enthusiastic play – beach, park, or backyard.
- What is the difference between the four single disc styles?
- Carnival Spark: Red/white printing + multi‑colour LED
- Sparkling Swirl: Blue/white printing + multi‑colour LED
- Amber Glow: Red/white printing + warm white LED
- Moonlit Drift: Blue/white printing + warm white LED
All other features (waterproofing, durability, battery requirements, patents) are identical across all styles.
- Does the warm white LED drain batteries faster than multi‑colour?
No. Power consumption is similar between warm white and multi‑colour LEDs.
Helpie FAQ
- Safety & Certification
- Is the flying disc safe for children?
Yes. Our product is tested by Eurofins MTS, an independent international laboratory, and certified to meet:
- EU standards: EN71 (Parts 1,2,3), EN62115, REACH – carries CE marking
- US standards: ASTM F963-23, CPSIA, Prop 65 – carries CPC certificate
Helpie FAQ
- Returns & Warranty
- Can I return or exchange my flying disc?
Yes, within 30 days for unopened, unused items in original packaging. Defective products (e.g., LED not working, manufacturing flaws) are also accepted. Custom‑designed discs cannot be returned unless defective. Opened or used items are not accepted for hygiene and safety reasons.
- What warranty do you offer?
We offer a 30‑day warranty against defects in materials and workmanship. This does not cover damage from misuse, wear and tear, or batteries (which are not included with the product).
Helpie FAQ
- Duo Pack
- What is included in the Duo Pack?
Two flying discs of your chosen styles, one free air pump, in premium Duo Pack packaging. The Duo Pack ships at the same shipping cost as a single flying disc.
- Can I mix any two styles in a Duo Pack?
Yes, any combination of two single styles – including two identical styles if you wish.
- Does the Duo Pack count as one item in the cart?
Yes. Our store allows only one item per cart, so the Duo Pack is treated as a single product.
Helpie FAQ
- Custom Printing
- Do you offer custom printing on flying discs?
Yes. We offer professional custom silk‑screen printing for bulk orders – perfect for branding, events, corporate gifts, or promotions. Contact us to discuss your requirements.
Helpie FAQ
- Patents
- What patents protect your product?
Our innovations are protected by granted invention patents in the European Union, China, the United States, and Hong Kong. The patents cover our unique waterproof architecture for housing LEDs and a battery box while still allowing easy battery replacement. The J‑Bo® name is a registered trademark in Hong Kong, China, and the United States.